FAQs

Welcome to The Art of Nesha Kaye ! Below are answers to some of the most commonly asked questions about my work, process, and shop. If you don’t see your question here, feel free to reach out via the contact page.

  • I specialize in miniature photography, handmade dioramas, and visual storytelling through zines and limited-edition art pieces. My work explores themes of home, memory, culture, Black womanhood and a introverted lifestyle using small-scale worlds and rich atmospheric detail.

  • Select miniatures, props, and original dioramas are available for sale during special drops. I typically announce these on my newsletter and social media. Most pieces are made for photographic storytelling and not intended as toys or collectibles.

  • I primarily work in 1:6 scale (playscale), which is ideal for fashion dolls and narrative scenes.

  • At this time, I am not accepting custom diorama commissions. However, I do consider collaborative projects related to editorial photography, brand partnerships, or cultural storytelling. Feel free to reach out with serious inquiries.

  • Absolutely, please use the contact form to submit your request. Include details such as platform, timeline, and licensing needs. I'm always open to thoughtful conversations about showcasing miniature art in larger cultural conversations.ion

  • No, everything is done in-camera with natural lighting. However, I do occasionally use Photoshop overlays for effects like steam or smoke to enhance the visual elements of my photos.

  • At Nesha Kaye, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy for important information regarding the shipment of your purchases.

    Processing Time:

    Orders are typically processed and shipped within 3 business days after payment is confirmed.

    Shipping Methods:

    We offer several shipping options, including standard, expedited, and express shipping. The available options and associated costs will be displayed during the checkout process.

    Shipping Rates:

    Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping costs during the checkout process before completing your purchase.

  • Shipping:

    Shipping costs and estimated delivery times vary based on the destination. You can view the shipping options and costs during the checkout process.

    Customs and Duties:

    International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the buyer.

    Payment:

    All transactions are processed in [currency]. Your payment provider will convert the total amount to your local currency.

  • Our return policy is designed to ensure customer satisfaction. If you encounter any issues with your purchase, please contact us within 3 days of receiving the product. We accept returns for print error or visible quality issues. To initiate a return, please send clear photos of the products on a flat, well-lit surface. Please note that the product must be unused and in its original packaging. Once we receive and inspect the returned item, we will process your refund or replacement. If you have any further questions or concerns, feel free to reach out to us at nesha@neshakaye.com.

    We accept cancellations within a 24-hour window from the time of purchase. If you wish to cancel your order, please contact our customer support team within this timeframe. After the 24-hour period, orders are considered final and cannot be canceled. Thank you for your understanding. If you have any questions, feel free to reach out to our customer support at nesha@neshakaye.com.

  • You have 14 days to request a refund from the date of purchase.

    To be eligible for a refund, your item must be unused and in the same condition that you received it.

    The refund process will begin after we receive and inspect the returned item.

    Once your return is approved, we will initiate a refund to your original method of payment.

    You will receive the credit within a certain amount of days, depending on your card issuer's policies.

    Contact Information:

    If you have any questions about our refund policy or need assistance with a return, please contact our customer support at nesha@neshakaye.com